Shipping & Return Policy

Our Shipping & Return Policy

Shipping
We currently only ship within the continental USA. We only ship to street addresses. No PO boxes, please.

Returns

Please keep original packaging for returns.

We really hope you and your doggo(s) love our products as much as we do, but if you're not 100% satisfied then we will be more than happy to offer a refund. To be eligible for a return, your item must be in the same condition that you received it. You will have 30 days from the time you receive your goods to contact us about a return. 

To start a return, please email us at Pet_returns@standardfiber.com. We will provide you an address to return your purchase.  Please note we do not pay for item return.  Upon receipt, we will refund all payments to original form of payment.

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Damages and issues
Please inspect your order upon reception and contact us immediately at Pet_info@standardfiber.com  if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
If approved, you’ll be automatically refunded on your original payment method. Please remember it can take a few business days for your bank or credit card company to process and post the refund too.